Privacy Policy – Payment Processing via Razorpay

At RRR Enterprises, we value the privacy and security of our customers. This Privacy Policy explains how we collect, use, and protect your personal and payment information when you make a transaction through our website using Razorpay, our trusted payment gateway partner.

1. Payment Information

When you make payments on our website, you may be required to provide certain information such as your name, contact details, billing address, and payment method details (like credit/debit card number, UPI ID, or bank account information).

All payment transactions are processed securely through Razorpay. We do not store or have access to your complete card, UPI, or bank details on our servers. Razorpay handles this information in accordance with its own Privacy and Security Policy, which complies with PCI-DSS (Payment Card Industry Data Security Standard) regulations.

2. Data Collection and Usage

We collect only the information necessary to process your order, confirm payment, and provide customer support.
The information you provide may be used to:

• Verify your identity and process your payment

• Send you order confirmations or invoices

• Respond to your inquiries or support requests

• Improve our website and services

3. Data Security

We use industry-standard encryption and security measures to ensure your personal and payment information is protected from unauthorized access, misuse, or disclosure.

All transactions are encrypted using SSL (Secure Socket Layer) technology and processed securely through Razorpay’s servers.

4. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal data to outside parties, except to Razorpay and other trusted partners who assist in operating our website, conducting business, or serving you — and only to the extent necessary for transaction processing.

5. Your Consent

By using our website and completing a payment through Razorpay, you consent to our Privacy Policy and Razorpay’s terms and privacy practices.

Shipping Policy

At RRR Enterprises, we are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy outlines how we handle order processing, delivery timelines, and shipping-related queries.

1. Order Processing

• All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays) after we receive your payment confirmation.

• You will receive an email or SMS notification once your order has been shipped, containing the tracking details.

2. Shipping Partners

We work with reliable and reputed courier and logistics partners such as Delhivery, Blue Dart, DTDC, India Post, and others to ensure timely delivery across India.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before you make the payment.

• For promotional offers or minimum-order values, we may offer free shipping.

4. Estimated Delivery Time

Delivery timelines may vary depending on your location and the availability of the product. Generally:

• Metro cities: 3–5 business days

• Non-metro locations: 5–10 business days

• Remote areas: Up to 12 business days

Please note that delays may occur due to unforeseen circumstances such as courier delays, weather conditions, or government restrictions.

5. Tracking Orders

Once your order has been shipped, you will receive a tracking ID via email/SMS that can be used to track your shipment on the courier partner’s website.

6. International Shipping

Currently, RRR Enterprises ships only within India. International shipping options will be announced soon.

7. Damaged or Lost Packages

If your order arrives damaged or has not been delivered within the expected time, please contact us immediately at admin@rrrenterprisess.com with your order number.
We will investigate the issue with our shipping partners and take the necessary steps for replacement or refund, as applicable.

Terms and Conditions

Welcome to RRR Enterprises. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General

This website is operated by RRR Enterprises. Throughout the site, the terms “we”, “us”, and “our” refer to RRR Enterprises. By visiting our site or purchasing something from us, you engage in our “Service” and agree to these Terms.

2. Products and Services

All products and services listed on our website are subject to availability. We reserve the right to modify, discontinue, or update any product, price, or service without prior notice.

3. Payments

Payments made through our website are processed securely via Razorpay. By completing a purchase, you agree to Razorpay’s terms and privacy policy.
We do not store any credit/debit card or banking information.

Cancellation and Refund Policy

At RRR Enterprises, we value our customers and aim to ensure satisfaction with every purchase or service. This policy outlines the process for cancellations and refunds.

1. Order Cancellation

• Orders can be cancelled within 24 hours of placing them, provided the item has not been shipped or service work has not commenced.

• To request a cancellation, please contact us at admin@rrrenterprisess.com with your order details.

• Once the order has been processed or shipped, cancellation requests cannot be accepted.

2. Refund Eligibility

Refunds are applicable in the following cases:

• The product is damaged, defective, or not as described.

• The service could not be delivered due to our internal issues.

• A valid cancellation request was made within the allowed time frame.

Refunds are not applicable in cases where:

• The customer provides incorrect or incomplete information.

• The delay is caused by courier partners or unforeseen circumstances.

• The customer changes their decision after delivery or service initiation.

3. Refund Process

• Once approved, refunds will be initiated to your original payment method (Razorpay, bank account, or UPI).

• The refund amount will be credited within 7–10 business days depending on your payment provider’s policies.

4. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please check with your bank or Razorpay first.
If the issue persists, contact us at admin@rrrenterprisess.com, and we’ll assist you promptly.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, you may contact us at:

RRR Enterprises
Email: admin@rrrenterprisess.com
Phone: +919686333041
Address: Amanora chambers offices, Hadapsar, Pune-411028